Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at zhaoquanquanna@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at zhaoquanquanna@gmail.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Video Exercises Refund Policy

Thank you for shopping at Natureheals.company. We appreciate your business and strive to provide the best products and services. Please read our refund policy carefully before making a purchase.

Digital Products

• All sales of digital products are final. Due to the nature of digital products, we do not offer refunds once the product has been downloaded or accessed.

• If you experience any issues with your digital product, please contact us at [Your Contact Information] for assistance.

Exceptions

• If there are any technical issues or errors with the product that prevent you from accessing it, please reach out to us within 14 days of purchase for support.

Contact Us

If you have any questions about our refund policy, please contact us at [Whatsapp: +8615911551860]